ZIVLI, LLC – TERMS & CONDITIONS
Last Updated: March 26, 2026
These Terms and Conditions ("Terms") govern your access to and use of the Zivli platform, including www.zivli.com, the Zivli mobile application, and all programs, courses, coaching services, memberships, digital downloads, and communities (collectively, the "Services"), operated by Zivli, LLC ("Zivli," "we," or "us"). By accessing or purchasing any Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Services.
1. Eligibility
You must be at least 18 years old and legally capable of entering into a binding agreement to use the Services.
2. Nature of Services
Zivli provides educational services related to nutrition, metabolic health, lifestyle medicine, stress regulation, Emotional Brain Training (EBT), and behavioral change. Zivli does not provide medical care, mental health treatment, psychotherapy, medical nutrition therapy, or diagnosis or treatment of any disease. All Services are strictly educational in nature.
3. No Medical or Professional Relationship
Participation in the Website, app, courses, or coaching does not create a provider-patient, therapist-client, or fiduciary relationship. You are solely responsible for consulting your own licensed healthcare provider before making changes to medications, diet, exercise, or stress practices.
4. Assumption of Risk
You understand that lifestyle and stress-regulation programs may involve physical discomfort, emotional discomfort, psychological stress, and unintended outcomes. You voluntarily assume all risks associated with participation and agree to seek appropriate medical or mental health care if needed.
5. Personal Responsibility & No Guarantees
Results are not guaranteed. Testimonials are not typical or guaranteed outcomes. Your results depend on your effort, consistency, and individual circumstances. You accept full responsibility for your health decisions.
6. Accounts & Security
You must provide accurate account information and maintain the confidentiality of your login credentials. Notify us immediately of any unauthorized account access. We may suspend or terminate accounts for violation of these Terms.
7. Payments & Billing
All fees are disclosed at checkout. By purchasing a Service, you agree to pay all associated charges. If enrolling in a subscription or payment plan, you authorize automatic billing and agree to maintain valid payment information. Failure of payment may result in suspension or termination of access. Initiating a chargeback after agreeing to these Terms constitutes a breach and may result in permanent revocation of access.
8. Minimum Commitment
Certain Services, including subscriptions and coaching memberships, may require a minimum commitment as disclosed at checkout. You agree to complete the minimum commitment period before cancellation is permitted.
9. Refund Policy
All sales are final unless explicitly stated otherwise at checkout. The following are non-refundable:
• 1:1 coaching
• Small group coaching
• Digital downloads
• Digital courses
• Subscription payments already processed
Any exceptions will be clearly stated at checkout.
10. Small Group Coaching & Community Participation
Participation in group coaching or online communities is voluntary. Other participants are not employees or agents of Zivli. Zivli cannot control what other participants do with information shared. You agree to maintain the confidentiality of other members and not share their personal disclosures outside the group.
11. Recordings
Zivli may record coaching calls or educational sessions for quality control, training, internal use, or member access. By participating, you consent to the possibility of being recorded. Zivli will not publicly distribute recordings containing your identifiable information without separate written consent.
12. SMS Communications
By providing your mobile phone number during account registration or checkout and checking the SMS consent box, you expressly consent to receive transactional SMS notifications from Zivli. These messages include:
• Real-time call notifications when a coach or fellow group member initiates a connection call
• Appointment or session reminders
• Account-related alerts
Message frequency varies based on your activity within the app. Message and data rates may apply depending on your mobile carrier and plan.
Reply HELP for SMS settings help, or STOP to opt-out of push notifications.
Zivli does not sell or share your mobile phone number with third parties for their marketing purposes. Your number is used solely to deliver notifications related to your Zivli account and app activity.
13. Privacy
Your use of the Services is governed by our Privacy Policy, available at www.zivli.com/privacy. Zivli uses reasonable administrative, technical, and physical safeguards to protect personal information. No electronic transmission is completely secure, and Zivli cannot guarantee absolute security.
14. HIPAA Notice
Zivli operates as an educational coaching company and is not a healthcare provider or covered entity under HIPAA for purposes of these Services. If you voluntarily share health-related information, you acknowledge that such information may not receive the protections of a covered medical provider relationship.
15. Intellectual Property
All content provided through the Services — including videos, worksheets, branding, frameworks, app tools, course materials, and digital products — is the exclusive property of Zivli. You are granted a limited, non-exclusive, non-transferable license for personal use only. You may not copy, share, redistribute, create derivative works from, reverse engineer, teach, or resell any content. Unauthorized use may result in termination and legal action.
16. Third-Party Services
The Website or app may integrate or link to third-party services (including Stripe, Twilio, Daily.co, and others). Zivli is not responsible for their content, privacy practices, or actions. Your use of those services is governed by their respective terms and policies.
17. No Warranties
The Services are provided "as is" without warranties of any kind, express or implied. Zivli does not guarantee uninterrupted or error-free access.
18. Limitation of Liability
To the maximum extent permitted by law, Zivli shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to the Services. Your sole remedy for dissatisfaction is to discontinue use.
19. Indemnification
You agree to indemnify and hold harmless Zivli and its officers, employees, contractors, and affiliates from claims arising from your use of the Services, violation of these Terms, or violation of any applicable law.
20. Dispute Resolution; Binding Arbitration
Before initiating arbitration, you agree to contact Zivli at support@zivli.com and allow thirty (30) days for informal resolution. Except for claims eligible for small claims court, any dispute shall be resolved through binding arbitration conducted in Plattsmouth, Nebraska, or virtually if agreed. All disputes must be brought in an individual capacity — no class, collective, or representative actions are permitted.
21. Governing Law
These Terms are governed by the laws of the State of Nebraska.
22. Entire Agreement
These Terms, together with the Privacy Policy, constitute the entire agreement between you and Zivli regarding the Services. If any provision is found unenforceable, the remainder remains in full force.
23. Electronic Acceptance
By checking the box stating "I have read and agree to the Terms and Conditions," you acknowledge that your electronic acceptance is legally binding.
Contact Us
Zivli, LLC welcomes your questions or comments regarding these Terms and Conditions.
Email Address: support@zivli.com